Modes of Shipment Steamulation
For deliveries within Germany, we charge 6.90 Euro per order as shipping costs. For deliveries to other countries, we charge a flat fee amounting to 16.90 Euro. For order values higher than 199 Euro, shipping is free of charge within Germany. Our shipping costs can additionally be found on the product pages, the order page and in the shopping basket.
Delivery and damages in transit
We only deliver within Germany and to the following countries:
- Cyprus (excluding the northern part)
- Czech Republic
- Denmark (excluding Faroe Islands, Greenland)
- Finland (excluding Åland Islands)
- France (excluding overseas territories and departments)
- Greece (excluding Mount Athos)
- Italy (excluding Livigno and Campione d’Italia)
- The Netherlands (excluding non-European territories)
- Spain (excluding the Canary Islands, Ceuta and Melilla)
- United Kingdom (excluding Channel Islands)
- United States. Packages to the USA require 20-30 business days.
Delivery times within Germany are 2 to 4 working days and 7 to 10 working days to any other country mentioned above. We will indicate any deviating delivery times for single items separately on the respective product page.
Information: Due to the current Covid-19 situation, there may be delivery delays on the part of the shipping service providers. Especially for international shipments.
Unfortunately, orders cannot be picked up locally by the customer.
In case your delivered item is damaged, make sure to immediately report it to the deliverer and to contact us. Not reporting the error will not have an impact on your warranty claim. Nonetheless, you help us to enforce our own claims with respect to the shipper and the transportation insurance.