Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Schmidt Innovations GmbH, Im Aller 3, Lohr am Main, phone: (+49 9352 6033786), info@steamulation.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also electronically fill in and submit the model withdrawal form  or any other unequivocal statement on our website  info@steamulation.de. If you  use this option, we will communicate to you an acknowledgement of  receipt of such a withdrawal on a durable medium (e.g. by e-mail)  without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of such reimbursement.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You shall bear the direct costs of returning the goods, unless otherwise agreed upon.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Legal exclusion of the right of withdrawal

The right of revocation does not exist, unless the parties have agreed otherwise, in particular for the following contracts:

  1. 1. contracts for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, including a permanent redesign of the product at the request of the consumer (e.g. an engraving on a mouthpiece or plate)
  2. 2. contracts for the supply of goods which are liable to spoil quickly or whose expiry date would be quickly exceeded
  3. 3. contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
  4. 4. contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.


Otherwise, § 312g (2) BGB shall apply



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